Communication Policy
At Unify Counseling Inc., we are committed to maintaining clear, respectful, and secure communication with our clients. This policy outlines the methods by which we communicate and the expectations around each channel.

1. Approved Methods of Communication
Phone: For scheduling, rescheduling, and urgent administrative matters.
Email: For non-urgent administrative questions. Please note that standard email is not a secure form of communication.
Text Messaging (via 3CX): Used only for appointment reminders, scheduling changes, or logistical updates. Consent must be documented prior to use.
Client Portal (if applicable): For secure messaging related to treatment or documentation.

2. Therapist Communication
Your assigned therapist may communicate directly with you for rescheduling or confirming appointments. Texts or emails from therapists will never include clinical content or personal health details.

3. Clinical & Emergency Matters
We do not use text or email for clinical consultations, therapy, or crisis support. If you are experiencing an emergency, please call 911 or go to your nearest emergency room.

4. Response Time
We strive to respond to all communications within 1–2 business days. Response times may vary during holidays, weekends, or staff absences.

5. Consent and Confidentiality
Your written consent is required for any form of text communication. You may opt out of any communication channel by notifying our office. We are committed to protecting your privacy and complying with HIPAA regulations.

If you have questions about this policy or need to update your communication preferences, please contact our office directly.